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        | Journal of Asian Business and Economic Studies |  
        
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                    Vol. 32(2)
                    , June 2025, Page 93–105
                
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        | Bridging the digital divide in the adoption of digital financial services |  
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        | Yiing Jia Loke & Helen Siew Heng Lee & Phaik Nie Chin |  
        
            
                 
                DOI: https://doi.org/10.1108/JABES-04-2024-0183 
                Abstract 
                Purpose
As the digital economy expands, examining Malaysians’ acceptance of digital financial services (DFS) becomes imperative. The intricacies of DFS necessitate that consumers possess both financial knowledge (FK) and digital financial literacy (DFL) to utilize DFS effectively. This study examines FK and DFL across demographics and their impact on DFS usage, aiming to bridge the gap between intended and actual adoption.
Design/methodology/approach
An online survey garnered 525 responses. Given that FK and DFL, DFS usage intention and actual usage were ordinally measured, ordered logistic regression was employed.
Findings
Age aside, socio-demographics similarly affect financial knowledge and digital financial literacy. FK strongly drives both intended and actual digital financial service (DFS) use. However, the impact of DFL varies: awareness and understanding are key for both intention and use, but digital financial risk control knowledge is vital for actual use. Digital skills mainly influence intended, not actual, DFS usage.
Originality/value
This research distinguishes between the impacts of FK and DFL on DFS adoption. Moreover, the study decomposes digital financial literacy into three fundamental components, yielding valuable insights for targeting specific knowledge domains to enhance DFS implementation. 
                 
                Keywords 
                Digital financial literacy, Digital skills, Financial knowledge, Digital risk control 
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                Refining mobile location-based service adoption: the lens of pull effect- and push effect-related motivations
            
         
        2025, Journal of Asian Business and Economic Studies
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            Abstract
            Purpose
Mobile location-based service (m-LBS) seems like a new class of personalized service due to location positioning technologies. This work aims to investigate consumer readiness (RED) toward m-LBS based on integrating pull effect- and push effect-related factors into the technology acceptance model (TAM).
Design/methodology/approach
An online survey collected data from 423 participants, and the research framework was analyzed using structural equation modeling (SEM).
Findings
The results divulge that consumer RED is determined by TAM antecedents, including usefulness (USE) and ease of use (EOU). EOU motivates USE in m-LBS. Regarding pull effect-related factors, absorptive capacity (ABC) is the strongest positive factor influencing consumer RED to use m-LBS, followed by technology willingness (TWI) and innovativeness (INN). Moreover, INN, trust (TRU) and perceived risk (RIS) significantly influence USE and EOU.
Originality/value
This work endeavors to explicate customer RED toward m-LBS by incorporating some meaningful pull effect-related dimensions (i.e. ABC, TWI and INN) and pushing effect-related dimensions (i.e. RIS) into crucial antecedents rooted in TAM. Thus, the findings assist practitioners in developing marketing strategies by boosting pull effects and controlling push effects on customer engagement in m-LBS. 
         
     
    
    
        
            
                Impact of the new middle class on consumer behavior: a case study of Delhi-NCR
            
         
        2023, Journal of Asian Business and Economic Studies
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            Abstract
            Purpose
The paper examines the increase in annual income of the new middle-class (The NMC) of Delhi-NCR and its impact on their investment habits, consumption habits and lifestyle. The paper aims to look into the transformation of the new middle-class into the NMC in emerging economies and its potential to the companies and investors.
Design/methodology/approach
This study draws insight from 558 new middle-class consumers in Delhi-NCR. ANOVA, post hoc tests , and hierarchical multiple linear regression model are applied to test the proposed hypotheses.
Findings
The NMC living in India's megacities imitates the lifestyle of their counterparts living in the West. To maintain their status and present themselves different from those living in middle or lower-middle-class categories, they spend audaciously, even though the income is low. When they enter the new middle class, their consumption, saving and lifestyle diversify positively.
Research limitations/implications
This study has limitations. First, the authors do not apply any behavioral theory or marketing model such as the theory of reasoned action (TRA), Engel-kollat-Blackwell (EKB) model or theory of normative model of target markets. Second, the research is limited to the NMC of only one emerging economy, i.e., India. Third, the research sample is limited to only one megacity of India, i.e., Delhi. Finally, this research used only one factor, i.e., AI, to study the consumption pattern.
Practical implications
The results suggest that considering the buying habits and lifestyle of Indian the NMC, consumers would prove helpful to the companies in product decision-making. Furthermore, understanding change in investment habits across different income levels would be advantageous to financial institutions, investment planners and marketers while designing their products to attract investment.
Originality/value
The research holds significance from the point of view of understanding Indian consumers encompassing the the NMC and predicting their implications on consumer goods-producing industries, which shall, in turn, facilitate producers and government in formulating policies and strategies. 
         
     
    
    
        
            
                Food risk in consumers' eye and their consumption responses: evidence from Hanoi survey
            
         
        2021, Journal of Asian Business and Economic Studies
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            Abstract
            Purpose
This paper analyses Hanoi consumers' evaluation of food risk and response to the perceived risk.
Design/methodology/approach
The authors employed the mixed method approach that integrates segmentation analysis on the survey data and information from group discussions.
Findings
Based on consumers' risk rating of six food groups and level of food safety worry, the authors identified four distinct consumer segments: low, moderate, high and very-high-risk perception. The authors found the existence of widespread food safety concerns among Hanoi consumers. Living in an urban region was associated with a higher level of food risk perception. Moderate, high and very-high-risk perception segments exhibited a very low level of institutional trust and subjective control over hazards. Response to the perceived risk differed across segments. “Very high-risk perception” was associated with the most risk-averse behaviour, putting more effort into seeking food safety information and engaging more in supermarket purchase. Consumers with a low and moderate perceived food risk participate more in self-supply of food to reduce their food safety concern.
Practical implications
The paper provides empirical evidence on consumers' evaluation of food risk and their risk-reducing strategies to support the risk communication in Vietnam.
Social implications
Enhancing institutional trust and risk communication including hazard education can improve consumer confidence in food.
Originality/value
This is the first segmentation study on consumer food risk perception in Vietnam. 
         
     
    
    
        
            
                Inflation and the public investment: Growth relationship in Vietnam
            
         
        2020, Journal of Asian Business and Economic Studies
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            Abstract
            Public capital spending positively contributes to economic growth and development in many countries worldwide. However, questions concerning the importance of inflation in the public investment–growth relationship are of great interest. This study examines the role of inflation in the public investment–growth relationship in Vietnam using the two-step GMM Arellano-Bond estimators for a balanced panel data of 52 provinces during the period of 2005–2014. More interesting are the empirical findings. First, inflation significantly increases the volume of public capital spending. Second, public investment and inflation enhance economic growth, but their interaction term impedes it. Third, private investment, government recurrent expenditure, and trade openness are the significant determinants of growth. These findings suggest some important policy implications related to public capital spending and inflation in developing countries, specifically the Vietnam government. 
                
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                Water governance for sustainable development: International practices and implications  for the Mekong Delta region
            
         
        2020, Journal of Asian Business and Economic Studies
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            Abstract
            Water governance takes a vital role in sustainable development in the developing world. Population growth, economic development and technological improvement have raised the water demand but water supply is becoming unstable due to natural changes. Water scarcity leads to not only environmental pressures but also social tensions due to the fact that water resources are distributed unevenly across countries, regions, and social groups. In this paper, we firstly review water governance around the world and then investigate the water governance issues in Vietnam, especially in the Mekong Delta. International practices including tools, models and challenges of water governance would be valuable lessons for water policies in Vietnam. 
                
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