\r\n
Ballantine,\r\nJ. A., & Stray, S. (1998). Financial appraisal and the IS/IT investment\r\ndecision making process. Journal of\r\nInformation Technology, 13(1),\r\n3-14.
\r\n
Blackburn,\r\nR., Logan, C., Renwick S. J. D., & Donnelly, J. P. (2005). Higher-order\r\ndimensionsof personality disorder: Hierarchical structure andrelationships with\r\nthe five-factor model, the interpersonal circle, and psychopathy. Journal of Personality Disorders, 19(6), 597-623.
\r\n
Botta-Genoulaz, V., Millet, P., & Grabot, B.\r\n(2005). A survey on the recent\r\nresearch literature on ERP systems. Computers\r\nin IndustryJournal, 56(6), 510-522.
\r\n
Brynjolfsson,\r\nE., & Yang, S. (1996). Information technology and productivity: A review of\r\nthe literature. Journal of Advances in\r\nComputers, 43(1), 179-214.
\r\n
Cameron,\r\nK. (1980). Critical questions in assessingorganisational effectiveness. Organisational Dynamics Journal, 9(2), 66-80.
\r\n
Chang,\r\nH. (2009). An empirical study of evaluating supply chain management integration\r\nusing the balanced scorecard in Taiwan. Service\r\nIndustries Journal, 29(2),\r\n185-202.
\r\n
Chelladurai,\r\nP. (1987). Multidimensionality and multiple perspectives of organisational\r\neffectiveness. Journal of Sport\r\nManagement, 1(1), 37-47.
\r\n
Cohen,\r\nS., Thiraios, D., & Kandilorou, M. (2008). Performance parameters\r\ninterrelations from a balanced scorecard perspective: An analysis of Greek\r\ncompanies. Managerial Auditing Journal, 23(5),\r\n485-503.
\r\n
DeLone,\r\nW., & McLean, E. (2003). The DeLone and McLean model of information systems\r\nsuccess: A ten-year update. Journal of\r\nManagement Information Systems, 19(4),\r\n9-30.
\r\n
Gable,\r\nG. G., Sedera, D., & Chan, T. (2008). Re-conceptualising information system\r\nsuccess: The IS-impact measurement model. Journal of the Association for\r\nInformation Systems, 9(7),\r\n377-408.
\r\n
Gartner\r\nGroup (2016). ERP definition. Retrieved May 26th, 2016, from\r\nhttp://www.gartner.com/technology/research/it-glossary
\r\n
Georgopoulos,\r\nB., & Tannenbaum, A. (1957). A study of organisational effectiveness. American Sociological Review, 22(5), 534-540.
\r\n
Gerbing,\r\nD. W., & Anderson, J. C. B. (1988). An updated paradigm for scale\r\ndevelopment incorporating unidimensionality and its assessment. Journal of Marketing Research, 25(2), 186-192.
\r\n
Hackman,\r\nD., Gundergan, S., Wang, P., & Daniel, K. (2006). A service perspective on\r\nmodeling intentions of on-line purchasing. Journal\r\nof Services Marketing, 20(6),\r\n459-470.
\r\n
Hair,\r\nJ. F., Black, B., Babin, B., Anderson, R. E., & Tatham, R. L. (2005). Multivariate\r\ndata analysis (6th ed.). Upper Saddle River, NJ: Pearson Education.
\r\n
Hedman,\r\nJ., & Borell, A. (2004). The impact\r\nof enterprise resource planning systems on organisational effectiveness: An\r\nartifact evaluation. Hersey, PA: Idea Group Publishing.
\r\n
Hitt,\r\nM. (1988). The measuring of organisational effectiveness: Multiple domains and\r\nconstituencies. Management International\r\nReview, 28(2), 28-40.
\r\n
Huang,\r\nS., Lee, C., & Kao, A. (2006). Balancing performance measures for\r\ninformation security management: A balanced scorecard framework. Industrial Management and Data Systems\r\nJournal, 106(2), 242-255.
\r\n
Jacobs,\r\nR., & Bendoly, E. (2003). Enterprise resource planning: Developments and\r\ndirections for operations management research. European Journal of Operational Research, 146(2), 233-240.
\r\n
Kaplan,\r\nR., & Norton, D. (1992). The balanced scorecard - measures that drive\r\nperformance. Harvard Business Review,70(1), 71-79.
\r\n
Klouwenberg,\r\nM. K., Koot, J. D., & Schaik, J. M. (1995). Establishing business strategy\r\nwith information technology. Information\r\nManagement and Computer Security Journal, 3(5), 8-20.
\r\n
Lê\r\nThành Công (2015). Triển khai ERP tại VN\r\n– các yếu tố để thành công và thất bại, công ty tập đoàn Nguồn lực Việt.\r\nTruy cập ngày 15/12/2015 từ http://vnpi.vn/PortletBlank.aspx/ Trien_khai_ERP_tai_Viet_Nam-Cac_yeu_to_de_thanh_cong_va_that_bai>
\r\n
Mahoney,\r\nT. A. (1967). Managerial perceptions of organisational effectiveness. Management\r\nScience Journal, 14(2), 76-91.
\r\n
Miles,\r\nJ., & Gilbert, P. (2005). A handbook\r\nof research methods for clinical and health psychology. USA: Oxford\r\nUniversity Press.
\r\n
Pett,\r\nM. A., Lackey, N. R., & Sullivan, J. J. (2003). Making sense of factor analysis: The use of factor analysis for\r\ninstrument development in health care research. Thousand Oaks, CA: SAGE\r\nPublications.
\r\n
Petter S., DeLone W. & McLean E.\r\n(2008). Measuring information systems success: models, dimensions, measures,\r\nand interrelationships. European Journal\r\nof Information Systems, 17(3),\r\n236–263.
\r\n
Robbins,\r\nS. P. (1990). Organisation theory: Structure, design, and applications.\r\nPrentice-Hall International.
\r\n
Seddon,\r\nP. B., Graeser, V., & Willcocks, L. P. (2002). Measuring organisational IS\r\neffectiveness: An overview and update of senior management perspectives. Database for Advances in Information Systems,33(2), 11-28.
\r\n
Shehab,\r\nE. M., Sharp, M. W., Supramaniam, L., & Spedding, T. A. (2004). Enterprise\r\nresource planning: An integrative review.\r\nBusiness Process Management Journal, 10(4),\r\n359 - 386.
\r\n
Steers,\r\nR. M. (1975). Problems in the measurement of organisational effectiveness. Administrative Science Quarterly, 20(4), 546-558.
\r\n
Sundin,\r\nL., Hochwälder, J., & Bildt, C. (2008). A scale for measuring specific job\r\ndemands within the health care sector: development and psychometric\r\nassessment. International Journal of Nursing Studies, 45(6), 914-923.
\r\n
Tillquist,\r\nJ., & Rodgers, W. (2005). Using asset specificity and asset scope to\r\nmeasure the value of IT. Communications\r\nof the ACM, 48(1), 75-80.
\r\n
Von\r\nHellens, L., Nielsen, S., & Beekhuyzen, J. (2005). Qualitative case studies on implementation of enterprise wide systems.\r\nHershey, USA: Idea Group Publishing.
\r\n
Walton,\r\nE. J., & Dawson, S. (2001). Managers’ perceptions of criteria of\r\norganizational effectiveness. Journal of\r\nManagement Studies, 38(2),\r\n173-199.
\r\n
Zhu,\r\nK. (2004). The complementarity of information technology infrastructure and\r\ne-commerce capability: A resource-based assessment of their business\r\nvalue. Journal of Management Information Systems, 21(1), 167-202.