This paper aims at identifying factors affecting outpatient satisfaction in HCMC general hospitals. Research model and scale are based on various theories and researches, and intensive interview with 10 patients. A preliminary questionnaire is worked out and used for interviewing 100 patients and, thereby, adjusting components of each scale. Our research developed 36 principal components used for measuring eight factors: (1) facilities and environment of the hospital; (2) competence of doctors and nurses; (3) service quality; (4) reliability; (5) outcome of diagnosis and treatment; (6) time for diagnosis and treatment; (7) health care cost; and (8) patient satisfaction. Difference in degree to which each factor affects the patient satisfaction depends on ownership of hospitals and payment terms. Generally, five factors that affect the patient satisfaction observed in HCMC general hospitals are: (1) facilities and environment of the hospital; (2) competence of doctors and nurses; (3) service quality; (4) outcome of diagnosis and treatment; and (5) time for diagnosis and treatment.
The world economic integration has exposed Vietnam to a lot of challenges. Of them, the corporate social responsibility (CSR) and the report on the implementation of CSR is such a new and weird thing to many managers and consumers as well. This paper is based on the theoretical frameworks of the Triple Bottom Line proposed by Elkington (1997), and the stakeholder theory concerning the power of financial statement users detailed by Freeman (1984) with a view to studying factors affecting the implementation and reporting of CSR in terms of the awareness of managers and consumers. Via findings, some recommendations will be proposed to managers and relevant authorities as well as accounting and auditing enterprises so as to improve the perception of the implementation and reporting of CSR in Vietnam, thereby taking it as a basic tenet in business behavior.
The private sector of Vietnam, which is represented most by non-public companies, has evolved proactively and extensively, generating a lot of jobs for local workforce. However, Most of them are in labor-intensive industries with low added value, small size and poor entrepreneurship (i.e. business expertise, information transparency, and managerial skills). Thus, the private sector is facing challenges while it is expected to push up Vietnam's economic development. This can be excused that natural-historical advantages, fiscal policies, monetary policies, and the formation of business clusters seem to bias towards tate-owned and foreign-run enterprises, which produces crowding-out effects on the private sector. In order for the private sector to be a driving force in the national economic development, it is needed to determine the role of the public sector in promoting efficiency of public investments with a view to bringing in the crowding-in effect on the private sector and gradually reducing the crowding-out effect of the state-owned sector on the private one.
Logistics has been recognized as a major economic function, a useful tool for the success of many companies in the world. Logistics enterprises are increasingly specialized with higher level and considered as a backbone of the service sector in international trade. The reason is that this sector helps improving the delivery speed and streamlining the flow of goods. It is estimated that total value of global logistics services is over US$1,200 billion per year, accounting for 16% of global GDP. A 10% reduction in transportation cost may allow the global trade volume to increase by 20%, and the GDP of each country rise by 0.5%. Vietnam has a great potential for logistics development, therefore Vietnamese logistics enterprises are growing up in the beginning period and have contributed 15% of GDP annually. When difficulties and challenges in the current period are identified and solutions to development of logistics enterprises are found, it would bring favorable conditions for other sectors to quickly integrate into the global supply chain and establishment of a strong logistics sector. This also brings many benefits to not only Vietnam's economic development but also the region in future.
This article is to evaluate the production and distribution of supplemental feedstuff (SF) in Cần Thơ City, analyze the business performance of participants in the SF value chain and suggest some measures to complete and develop the SF value chain in Cần Thơ City. In the value chain, the average profit per month of suppliers is the highest (accounting for 64.8% of the total profit) and that of pig breeders is the lowest (accounting for only 0.4% of the total profit). Financial performance of retailers is the highest, followed by material suppliers, wholesalers, manufacturers and pig-breeders respectively. For supporting the development of the SF value chain, we offer seven proposals to the authorities.
Vietinbank is a major bank in Vietnam with a network covering all provinces and cities. It has made good progress after privatization but also face keen competition from both foreign-invested and local banking institutions. That is why Vietinbank considers improvements in its business performance a priority in its effort to survive the competition and develop in years to come. This paper tries to identify factors that affect performance of commercial banks in general, and estimate Vietinbank performance before the privatization based on CAMELS model. the last section of the paper offers some measures to improve its performance after its privatization with a proper emphasis on its shortcomings in the past, such as failure to employ its resources properly and dependence on traditional services.
In the modern economic structure, key economic zones (KEZ) with characteristics close to local advantages can increase investment and economic growth when socioeconomic development policies are carried out. Southern Key Economic Zone (SKEZ) comprising eight provinces and cities is the Vietnam's biggest dynamic economic region. Its sustainable development requires policies and mechanisms to deal with common problems such as environment, water resources, transportation infrastructure, urbanization, and foreign direct investment, etc. Realities in recent years show that, in spite of mechanisms and policies for KEZs in general and for SKEZ in particular, the development is spontaneous rather than cooperative. The objective of this paper is to assess initially challenges affecting the sustainable development of SKEZ, with reasons explored from aspects of limitations of coordinating mechanisms and policies.
Vietnam's stock market is step by step perfected. Any investment in this market always bears certain risks. Yet, to measure and forecast the return rate of stocks and risks is not easy at all. Nowadays, many people have been employing quantitative paradigms to evaluate factors affecting stock returns and risks in investment. This paper is to investigate the application of the four-factor model into predicting the return rate of listed securities.